Welcome to an online portal that allows your patients to purchase the products you recommend, with delivery direct to their preferred address.  

How Your Business Will Benefit

Patient Connect streamlines the process of recommending and dispensing Metagenics Practitioner-formulated products.

  • Seamless Business

    Each month you will receive a statement of the credits you have received from patients connected to your...

    Each month you will receive a statement of the credits you have received from patients connected to your account who have purchased on the site.

    Note: Due to privacy reasons patient health information is not disclosed on this statement.

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  • Superior Inventory Management

    Seamlessly complement your physical inventory & minimise the risk of overstocking or running...

    Seamlessly complement your physical inventory & minimise the risk of overstocking or running out of products. This integration helps reduce the financial risks associated with unsold inventory.

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  • Improved Patient Compliance

    Thanks to online availability, adherence to prescribed regimens becomes easier...

    Thanks to online availability, adherence to prescribed regimens becomes easier.

    Patients have an easy and convenient way to restock their supplement regime, while staying connected with your practice.

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  • More Time to Focus on Patient Care

    We handle inventory logistics and shipment to customers at no cost to you, so you can focus on...

    We handle inventory logistics and shipment to customers at no cost to you, so you can focus on providing high-quality patient care.

    You also enjoy a simplified ordering process that reduces administrative tasks.

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  • Access to a Broader Product Selection

    You can recommend a wider range of products without the limitations of physical storage space...

    You can recommend a wider range of products without the limitations of physical storage space in your practice.

    This means you can offer more tailored solutions to meet the specific needs of your patients.

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How Your Patients Will Benefit

Patient Connect provides a convenient place for ordering their recommended supplements anytime, anywhere. 

  • Gold Standard Security 

    Housed on a secure website platform with the highest global security standards. 

  • Data Privacy Compliance 

    Adheres to strict privacy standards, not contacting patients directly.*

  • Access with Practitioner Connection 

    Patients can access a wider range of products, guided by your personalised recommendations. 

  • Seamless Purchasing Experience 

    From the simple online ordering portal to fast shipping, your patients can expect reliable service.

  • High Quality Products 

    We pride ourselves on providing a wide range of Practitioner-formulated supplements to improve patient health outcomes.

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*Our communications with your patients are purely transactional in nature, in aid of providing the best service. The communications include account updates, order confirmations, tracking information, and other important information pertaining to orders, service & pricing.

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Practitioners Are Already Experiencing The Benefits

"In my thriving clinic, one of the biggest challenges is patient retention over the longer term.  Patients are generally engaged for several visits but are often challenged thereafter, despite the best of intentions. 

Metagenics Patient Connect has enabled me to keep my patients connected for longer. They love the convenience of being able to order products anytime, from anywhere. It makes their lives so much easier.  At times when patients need to push out their review appointment, they also remain connected to our service and can continue to access the products that are part of their protocol, just as if they were purchasing these from my dispensary in the clinic. 

As a busy nutritionist, it's essential that connecting with my patients is seamless, and Metagenics Patient Connect makes this possible for my clinic. I encourage you to see how it can benefit your practice."

- Sarah Di Lorenzo, Sunrise Nutritionist NSW

How We're Connecting Patients with You

Active Encouragement to Connect

Social Media Campaign: Dedicated investment of more than $500K to date, encouraging 75,000 visitors to Find a Practitioner in the first few months 

Google Advertising: Investing in search engine marketing targeting keywords to help potential patients connect with a Practitioner 

Wellness Rewards: New club rewarding potential patients with points for finding a Practitioner 

Email Communication: Consistent reminders to connect with a Practitioner for personalised advice 

Website Articles: Educating on the benefits of Practitioner advice 

Consistent Reminders of Connection 

Website Homepage: Reminder present when patients login to their account 

Website Checkout: Reminder present when patients are checking out, making payments and when their orders are confirmed 

Ordering Emails: Reminders present in all email confirming orders, shipping and invoices to connected patients 

Tools to Help You Keep Patients Connected

Wishlists: Use this website feature to collate your product recommendations & share with your patient 

Subscribe & Save: Encourage patients to subscribe & save on your product recommendations for improved compliance with your protocol 

Wellness Rewards: New loyalty club rewarding patients with points for longer term protocol compliance

Our Ambition

At Metagenics, we consistently strive to forge long-lasting partnerships with trusted healthcare Practitioners to build sustainable business solutions that ultimately enhance patient wellbeing.

We are Here to Help

Are you interested in learning more about Patient Connect and the work we are doing to support Practitioners?

  • New to Metagenics

    Apply for an account online in just a few minutes

  • Existing Metagenics Customer

    Speak to your Territory Manager who can share more about Practitioners who are enjoying the benefits of new patient connections, reduced churn & improved protocol compliance.